BlindsBook SMS Messaging Program

This page describes the text messaging (SMS) program operated by BlindsBook, Corp. through the BlindsBook platform. It explains what messages are sent, how consent is collected, and how to stop receiving them. It applies to the SMS program only; see our Privacy Policy and Terms of Service for everything else.

Who sends the messages

BlindsBook, Corp. provides the appointment and customer service platform used by window covering businesses (blinds, shades, shutters and drapery). When one of those businesses uses our virtual receptionist, appointment text messages are sent through BlindsBook on that business's behalf. Every message identifies the business the customer contacted, so the recipient always knows who is writing to them.

What messages are sent

Only transactional messages about an appointment the customer requested: the confirmation with the date, time and service address, a reminder before the visit, and any change or cancellation of that appointment. We do not send marketing or promotional messages through this program, and we do not send messages on behalf of third parties.

How you opt in

Consent is collected verbally during the phone call in which the appointment is scheduled. After the appointment details are agreed, the receptionist asks:

“Can I text the confirmation and a reminder to this number? Message and data rates may apply, and you can reply STOP any time.”

The mobile number is enrolled only if the customer answers yes. If the answer is no, or unclear, no text message is sent. Consent to receive text messages is never a condition of any purchase, and the answer is recorded in the call transcript.

Message frequency

Up to 3 messages per appointment: the confirmation, one reminder, and a message if the appointment changes or is cancelled. Frequency depends on how many appointments the customer books.

Message and data rates

Message and data rates may apply, depending on the recipient's mobile carrier and plan.

How to opt out or get help

Reply STOP to any message to stop receiving them. After a STOP, a single confirmation is sent and no further messages follow unless the customer opts in again. Reply HELP for help, or contact us at support@blindsbook.com. Carriers are not liable for delayed or undelivered messages.

Sharing of information

Mobile opt-in information and phone numbers are not sold or shared with third parties or affiliates for marketing purposes. They are used only to operate the program described above, and are shared only with the service providers that deliver the messages, and only as needed to provide the service.

Privacy

We collect the mobile phone number provided during the call and a record of the messages sent, and we retain them as needed to provide the service and to comply with applicable law. Each business on the platform also publishes its own SMS privacy policy and terms of service, linked from the confirmation it sends.

Contact

BlindsBook, Corp. — 1252 NW 143rd Ave, Pembroke Pines, FL 33028 · support@blindsbook.com